Troubleshoot App Ads Insights reporting connections

Resolve mismatched key details, missing reports, and unverified App Store Connect access.

Written By Enrique Bonansea

Last updated About 2 hours ago

Use this guide for the optional App Store Connect connection. A disabled Connect Apple Ads button is a separate provider-availability issue.

Check the submitted details

  1. Confirm that the Issuer ID, Key ID, and .p8 file belong to the same team key.

  2. Use the Vendor Number from Sales and Trends. It is not an Issuer ID or Apple app ID.

  3. Confirm the key has Sales and Reports access and has not been revoked.

  4. Read the displayed error before retrying.

If no recent report is available

The current setup verifies a recent Sales and Trends report. An empty or unavailable report can leave the connection unverified even when the supplied key details look correct. Missing data is not proof of zero sales. Do not broaden the key to Admin or Finance just to bypass this state.

When to contact support

If the problem persists, open Support. Include App Ads Insights, the time, the step that failed, and the visible error text. Never include the .p8 file, private key contents, passwords, or authorization tokens.