Restore RenewalKit purchases and contact support
Recover eligible access and share only the details needed for troubleshooting.
Written By Enrique Bonansea
Last updated About 6 hours ago
If paid capacity or Profiles is missing, use Restore Purchases in RenewalKit while connected to the internet and signed into the Apple Account that made the purchase.
Check which entitlement you bought: Profiles alone does not increase capacity, and monthly/yearly Unlimited does not currently include Profiles. The app and App Store show subscription status and current purchase options.
Restoring a purchase recovers eligible access; it is not an import of document records. Do not delete the app as your first troubleshooting step when local records matter.
Contact support
Use the Support link on the RenewalKit website. Include the app version, operating-system version, device model, and the action that failed.
For reminders, describe the rule and notification status using a sample record. For recognition or NFC issues, describe the failure without sending a passport photo, document number, NFC data, or raw OCR. Never send passwords or payment-card information. Remove personal details from any screenshot.
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