Privacy and support requests

The portal needs no account. The support form sends your email, message, request type, page language and optional guide/device selections privately to emonster support through Featurebase. These details let us respond; they are not posted publicly or sent to Google Analytics.

Do not include passwords, payment details, identity documents or sensitive personal information. The form does not accept attachments.

For duplicate prevention and abuse limits, our intake service stores keyed hashes and request status rather than your message or plain email in Firebase Firestore. Intake records expire after three days; Firebase removes expired records asynchronously. Support conversations remain in Featurebase for handling your request. Send privacy or deletion questions through the support form.

Optional Google Analytics runs only after consent. Downloads, guide links and support requests work without that consent. Change your choice in Privacy & preferences.

Read the Paper City Guide privacy policy.