Troubleshooting the website and dashboard
If a page does not load, reload it and check your connection. Try a current Safari, Chrome, Edge or Firefox browser. For account records, return using the same Google account you originally
Written By Enrique Bonansea
Last updated About 4 hours ago
If a page does not load, reload it and check your connection. Try a current Safari, Chrome, Edge or Firefox browser. For account records, return using the same Google account you originally used. Do not delete stored data or create another account as a first troubleshooting step.
You can collapse and reopen the dashboard sidebar with its existing toggle. On a phone, use the menu button. If a control is missing or unresponsive, tell support which screen and browser you used, what happened and what you expected. Never send authentication codes or a full trip export.
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